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Having Patience

Please have patience with us during this rough time in the world. 
A Must Read for all Shoppers online today.

 

What does patience mean?

The quality of being patient, as the bearing of provocation, annoyance, misfortune, or pain, without complaint, loss of temper, irritation, or the like. an ability or willingness to suppress restlessness or annoyance when confronted with delay: to have patience with a slow manufatucturer or distributor.

noun
The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.

"You can find people work harder and faster if you have the patience to sift through the dross, or troubles everyone in the industry is experiencing".

 

Customer ​Support

Frequently asked question since the dawn of 2020 and going forward.......

The Truth About Backorders, Delays, and Covid 19

"This is the world we live in at this time.  These are some things we all need to understand and learn to live with today, please take time to read and disgest the material below.  It'll keep your blood pressure low if you absord the content.  It's this way everywhere, in all aspects of life." Mike H. @ Caraggio 

 

The 10 FAQ's of CarAggio.com

01

Out of​ Stock
On Backorder

Out of Stock?! On backorder?!
What does backorder really mean? - When you place a backorder with CarAggio.com, it means the part is out of stock at all available warehouses. 99% of the time this means NO ONE has any and we are all waiting on the manufacturers to ship out products to our warehouses. With many materials out of stock, many products are now out of stock. When products arrive, they begin shipping out immediately in the que received. If you want something that's on backorder, you need to place the order ASAP! Our inventory lists Live Stock so check back often if shown as zero everywhere possible.

 Why does my ETA Keeps changing? - CarAggio.com  ETAs often come directly from manufacturers. We do not make them, the manufacturer does. Our goal is to get you what you need, as fast as possible, even if you don't end up buying it from us. If you don't or can't wait any longer, message us, we can help you find an alternative product.

 Can I get a discount for the delayed time on my parts? - CarAggio.com offers the deepest discounts available up front. Because of this, we are not able to discount your order further to compensate for delays.

02

Covid 19 
Response Times

To help reduce the spread of COVID-19, many of CarAggio.com's  customer service members are working remotely. 

Due to the unexpected massive surge in orders from government stimulus checks combined with remote customer service, response times are longer than usual. 

Please, be patient and understand our customer service team is working as fast as possible to respond to emails, livechats, voicemails, and phone calls.

03

Covid 19 
Delivery Times

With reduced staff at CarAggio.com and across the entire industry, combined with an industry wide surge in purchases, shipping times are longer than usual. 

Please, be patient and understand our shipping team is working as fast as possible to get orders out the door and to you as quickly as possible.

04

I Need An
Oerder Update

As your order moves from one status to another, you will be updated via the email address you used to complete your order. 

If you need an immediate update on your order, please Email [email protected] with your order Number, Last Name and date of purchase.  Include a cell phone number and we will send a status link or tracking update directly to your phone or email.

05

Where is My
Tracking Info?

All products are shipped out from one of the authorized CarAggio  shipping locations. 

Many orders are drop shipped directly from our warehouse, the vendor or manufacturer. 

As soon as your tracking info becomes available, it's sent to you via the email address you completed your order with. 

Special arrangements may need to be made for international orders and oversize packages.

06

What's The
Shipping time?

Shipping times are dependent on the item being ordered and where it's shipping to. 

Many items can ship quickly, however, if it's an oversized item, out-of-stock item, special order, custom built, or shipping to a remote location, shipping times will take longer than usual. 

If your order contains an item(s) with an unusually long ETA, our online ordering team will contact you to verify if the ETA is acceptable.

07

Is this item
in Stock?

Generally speaking, many items are kept in stock at our CarAggio Autosports facilities, the product manufacturer's facility, or a third party distribution facility. 

In-demand items, rare parts, or hard-to-source products are often out-of-stock. Our site is set up to LIVE INVENTORY.  You see a number it will ship unless listed as special order or made to order.

That being said, you can always check current stock look at the in stock # shown for the product on it's buy page or by contacting us via email or phone.  All custom or special orders will take time.  Be prepared for that.  You will get an ETA on it's build and ship time.

08

What If It
Arrived Damaged?

In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify CarAggio.com within 48 Hours of receiving your order.

If these steps are not followed, your shipment may be denied claim to our GUARANTEES and a refund.

If you receive a damaged product, please do the following:
- IMMEDITELY CONTACT US
- Keep the product with its orginal packaging and box.
- If you can photograph the box, send and email with the items,
- Make a list of the damaged or list items(s)
- CarAggio will contact the shipper once we receive the email information for the item to chedule a pickup if needed.  DO NOT send it back to the return address without the written approval and RMA from CarAggio Autosport.

09

What If I Need
To Return my order?

If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit.

To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by CarAggio Autosports. 

All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the CarAggio.com warehouse are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package.

If the package is returned toCarAggio Autosports or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.

10

What If I Need
To Cancel my order?

An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form. 

Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold.

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